While conflict is inevitable in any organization, its outcome is not always detrimental. Healthy organizations do not seek to avoid conflict. Instead, they realize that a reasonable amount of conflict is good. When conflict is properly confronted, problems are solved, people are motivated for change, relationships are mended, and issues that compromise productivity are addressed. However, unresolved conflict can be destructive, especially when it decreases productivity or destroys morale and trust. The key is to turn the conflict into something constructive.

In this episode, Nick and Gail have been assigned to the same project, but they find themselves constantly at odds over how to accomplish the task. The stage is set for another argument when Nick suggests to Gail that he'll handle the products and design portion of the project. Gail feels that since she has seniority she should be in charge of the project. Pauline, who is new to management, must find a way to resolve this issue before Nick and Gail find themselves looking for a new place to argue.

Click on the video window now to view the Introductory Video.

 
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