episode 12 exercise 01

Part 1

In this section you'll find a number of questions and activities. After you've made your selections, click on the "How did I do?" button to view the correct answers and explanations for the questions.

By understanding the nature of conflict, Pauline can gain a better understanding of the benefits and potential problems that conflict brings to CanGo. Choose the best answer to each of the multiple-choice questions.

1.	Conflict can be valuable to the organization because it may
	a. force important issues into the open.
	b. test the loyalty of those involved in the conflict.
	c. bring out creative ideas about problem solving.
	d. a and c only.
	e. a and b only.

2.	Choose the facts that most accurately describe conflict.
	a. Conflict is minimal in well-managed organizations.
	b. Competition for scarce resources can contribute to conflict.
	c. Conflict occurs because one of the parties is wrong.
	d. Conflict in the workplace is frequently based on personal rather than business issues.

3.	A win-lose conflict resolution requires that
	a. one party clearly wins and is declared the victor while the other clearly loses.
	b. both parties win some of their demands and lose others.
	c. the highest-ranking participant in the conflict wins based on seniority.
	d. an outside mediator chooses a winner and a loser.

4.	A lose-lose conflict resolution is most likely to occur when
	a. both parties involved in the conflict are clearly wrong.
	b. the supervisor wants to punish both parties and demonstrate that it is best to avoid conflict.
	c. both parties become so emotionally involved in the conflict that each would rather lose than see the other party win.
	d. there is no other possible solution.

5.	The principle behind the win-win strategy is
	a. both parties are right.
	b. the parties can better solve their problems by working together than by waging war.
	c. preventing the anger of the involved parties is the most important outcome.
	d. there is always a way in which to find common ground and satisfy both parties.

6.	Many people avoid conflict entirely because it makes them uncomfortable. This situation
	a. benefits the organization since it ensures a peaceful workplace.
	b. detracts from the organization because there are many beneficial outcomes of conflict.
	c. prevents creative solutions for being discovered because one party withholds input.
	d. both b and c.

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