Resolving Conflict
Introduction | Concepts | Exercises | Good Ending | Bad Ending | Discussion
Exercises

Part 3

To prepare for the meeting between Nick and Gail, Pauline composed the following e-mail message. Evaluate this message for both positive and negative aspects.

Date: January 21, 20XX
To: Nick Fiori
  Gail McGuire
From: Pauline Peterson
Re: Why can't you two get along?!?

Nick and Gail, as you know, we will meet tomorrow in Conference Room B at 2:30 to resolve your ongoing petty conflict. Please continue to follow the guidelines set in our last discussion—neither of you is to contact the other or discuss the issues in conflict. By discussing this issue with your colleagues, you have made the problem even worse.

Our objective for the meeting tomorrow is to resolve the conflict. Please bring with you your positions clearly stated in writing. We will discuss these issues following our guidelines: we will not interrupt each other, we will be open to compromise, and we will be respectful in language and tone. We hope to resolve these issues to prevent going to the next step of bringing in an outside mediator.

I look forward to resolving our issues tomorrow. In the meantime, try not to act like children.

1. Identify four ways in which Pauline does not follow her own guidelines of being respectful.
 
 
2. Identify four ways in which Pauline sets a professional tone for the meeting in the e-mail:
 
 
 

previous next
 
page 7 of 13 | go to page: 1 2 3 4 5 6 7 8 9 10 11 12 13  

 

© 2002 by Prentice-Hall, Inc.