In the Case Video, Warren is faced with the task of implementing continuous quality improvement in his department. This is very important if CanGo's IPO is to be successful and it is especially relevant to Warren's area since he handles order fulfillment and information technology. Thus, Warren must be concerned with eliminating errors in order fulfillment and downtime on CanGo's servers. Watch the video now and think about how you would go about implementing a quality improvement program in Warren's departments.
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In the Case Video, Warren is faced with the task of implementing continuous quality improvement in his department. This is very important if CanGo's IPO is to be successful and it is especially relevant to Warren's area since he handles order fulfillment and information technology. Thus, Warren must be concerned with eliminating errors in order fulfillment and downtime on CanGo's servers. Watch the video now and think about how you would go about implementing a quality improvement program in Warren's departments.
