Introduction
|
Concepts
|
Exercises
|
Resolution
|
Case
|
Discussion
Now let's assess Warren's efforts.
1.
What was Warren's first mistake?
2.
In order to implement a quality improvement program, it is necessary to have a good understanding of the principles of quality improvement. Warren clearly does not. Let's help him out by preparing a brief summary of continuous quality improvement (CQI) programs. You can get some useful information at this
University of Maryland
Web site. What might Warren learn by visiting this site?
3.
How would you go about forming a team or teams to improve quality in Warren's departments to levels that will satisfy potential investors in CanGo? Apply what you learned in question 2 to your answer.
Congratulations, you've come to the end of this episode!
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