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Introduction |
Concepts |
Exercises |
Resolution |
Case |
Discussion
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This episode is focused on CanGo's performance appraisal system. One of the most important and most difficult managerial activities is providing meaningful and candid feedback to subordinates. It can be especially difficult to provide direct feedback to an under-performing subordinate in a face-to-face meeting. Managers are well aware that reactions to negative feedback are hard to predict. Some employees may realize the need for improvement while others may get very upset when they hear that their job performance is considered to be unsatisfactory. Imagine you are a manager and you are faced with the prospect of telling a poorly performing subordinate that he or she must improve. How would you go about doing this? What if your subordinate reacts badly and blames you for his poor performance? What if he refuses to sign the performance appraisal form leading to a review from the director of the human resources management department? You could give this person a good rating, but then what would the rest of your subordinates think of your abilities as a manager? Here's another possibility. Suppose you are a manager and you have developed a friendly relationship with your employees. How easy do you suppose it would be to sit down with one of these employees and tell him/her that he/she is performing poorly? Warren is faced with this very problem in the Introductory Video. He must appraise the performance of a poorly performing subordinate, a task with which he is clearly uncomfortable. Watch the video now and consider what you would do in this situation.
© 2002 by Prentice-Hall, Inc.
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Effectively managing the "people side" of an organization is as important to its success as is the effective management of traditional business areas such as finance and marketing. The "people side" of an organization is typically referred to as human resources management and it encompasses several important functions that include the following: recruitment and selection of new employees, employee training and development, performance appraisal systems, and compliance with fair employment practices laws.